Frequently Asked Questions

Why does the plug-in not show up in FileMaker on Windows?

If you have installed the plug-in and it does not show up in FileMaker Pro or if the plug-in will not enable properly, try the following steps.

1. Microsoft's .Net Framework

   Make sure you have the proper version of Microsoft’s .Net Framework installed on your computer. See the CNS Query installation page for more information.

2. Microsoft Visual C++ Redistributable Package

   Make sure the proper Microsoft Visual C++ Redistributable Package is installed on your computer. See the CNS Query installation page for more information.

3. Restart Your Computer

   Sometimes it is necessary to restart before .NET and the Redistributable Package will work properly.

4. Install all Windows updates

   Use Windows update to install all current updates for your computer. If your system is setup to automatically install Windows updates, you may want to manually force it to check for and install current updates to get the plug-in to work immediately.

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Where can I download previous versions of the plug-in?

Previous versions of the plug-in can be downloaded from http://downloads.cnsplug-ins.com/Plug-ins/.

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