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CNS Image

Import, edit, and export Images in the FileMaker environment

Frequently Asked Questions


How do I stop the license agreement from showing?

When you register the plug-in, you must agree to the license agreement or you cannot register. If you are registering the plug-in every time your solution opens, then the license agreement is going to show every time. You can, however, add an extra parameter to the register function to automatically agree to the license and the window will never show. Add the fourth parameter to the Register function like this:

CNSImage_Register( “FirstName” ; “LastName” ; “RegNumber” ; “I Accept the License Agreement” )

This is only needed for license holders who have Site/Worldwide Licenses that have a startup script which registers the plugin every time the solution starts.

Note, users with a Developer License should not use this parameter, as it will not work correctly. Please see your developer instructions you received when your license was purchased.

Important Note
All licenses (excluding the Developer license) save the registration to the computer, so registration only needs to be done once. If you use a startup script like this with a license other than the Site/Worldwide, you may inadvertently exceed your license using this parameter.


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What does ERROR: Ghostscript executable not found mean?

This error will occur if you attempt to Import or Convert From a PDF file without first installing Ghostscript. The plug-in cannot Import or Convert From PDF files without Ghostscript. Please see the Working with PDF Files section in the documentation for more information.

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Why does the plug-in not show up in FileMaker on Windows?

If you have installed the plug-in and it does not show up in FileMaker Pro or if the plug-in will not enable properly, try the following steps.

  1. Microsoft’s .Net Framework

    Make sure you have the proper version of Microsoft’s .Net Framework installed on your computer. See the CNS Image installation page for more information.

  2. Microsoft Visual C++ Redistributable Package

    Make sure the proper Microsoft Visual C++ Redistributable Package is installed on your computer. See the CNS Image installation page for more information.

  3. Restart Your Computer

    Sometimes it is necessary to restart before .NET and the Redistributable Package will work properly.
  4. Install all Windows updates

    Use Windows update to install all current updates for your computer. If your system is setup to automatically install Windows updates, you may want to manually force it to check for and install current updates to get the plug-in to work immediately.
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When converting a PDF, how do I get the highest quality image?

The CNSImage_Convert function can be used to convert a PDF to another format, but if you need the highest quality image as possible, use the CNSImage_GetLayer function. The CNSImage_GetLayer format looks like:

CNSImage_GetLayer (Image ; Layer ; HiRes )

The “HiRes” parameter of this function is specifically for converting PDF pages and will render the page at 300 DPI rather than 72 DPI screen resolution. For example:

Set Field [ table::converted ; CNSImage_GetLayer( table::source ; 1 ; True )]

This would convert page 1 of the PDF in the table::source field to a 300 DPI jpg image and place it in the table::converted field.

For more information about the CNSImage_GetLayer function, please see the function’s reference page.

Note
The CNSImage_GetLayer function requires Ghostscript to be installed. Please see the Working With PDF Files section of the documentation for more information.
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Does the plug-in work with FileMaker Pro 15?

The current version of the plug-in is only 32-bit, so it will only work with the 32-bit version of FileMaker Pro 15 on Windows. FileMaker Pro 15 for OSX is only available as 64-bit, so the plug-in will not work at all under FileMaker Pro 15 on OSX. A future update will make the plug-in 64-bit and allow it to work under both 32-bit and 64-bit versions of FileMaker Pro. We are sorry for the inconvenience.

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Does the plug-in work with FileMaker Pro 14?

The current version of the plug-in is only 32-bit, so it will not work with the 64-bit version of FileMaker Pro 14 (FMP14) or FileMaker Pro 14 Advanced. To use the current version of the plug-in, you will need to run FMP14 as a 32-bit application. Even if you are running a 64-bit operating system, you can still run FMP14 as a 32-bit application.

Windows

To run FMP14 as a 32-bit application, you will need to uninstall the 64-bit version of FMP14 and re-install it using the 32-bit installer.

Mac OSX

To run FMP14 as a 32-bit application, close FileMaker Pro 14, Open a Finder Window and browse to the FileMaker Pro 14 or FileMaker Pro 14 Advanced folder.

Next, find the FileMaker Pro or FileMaker Pro Advanced application file, select it, right-click on it and choose Get Info.

Finally, put a checkmark in the Open in 32-bit mode box, close the Get Info window, and open the FMP14 application.

Set FM14 to run as a 32-bit application and the plug-in is still not showing as installed?
FileMaker must still be running in 64-bit mode even though the 32-bit option is selected. OSX or FileMaker has a strange problem with this, but we are not certain which one causes it. If you launch the FileMaker app directly from the Finder, it seems to always correctly open in 32/64-bit depending on the option you have set. If you launch FileMaker from a Spotlight search, the Dock, or other ways, whether it will properly open in 32/64-bit mode seems random. We have seen the FM14 v2 update fix this in some cases, even though the update does not mention this issue. If you are not using at least the v2 update, you may consider updating to the latest version of FilMaker Pro on FileMaker’s website.
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Why does the plug-in not install in FileMaker on Windows?

If you have installed the plug-in and it does not show up in FileMaker Pro or if the plug-in will not enable properly, try the following steps.

  1. Microsoft’s .Net Framework

    Make sure you have the proper version of Microsoft’s .Net Framework installed on your computer. See the CNS Image installation page for more information.

  2. Microsoft Visual C++ Redistributable Package

    Make sure the proper Microsoft Visual C++ Redistributable Package is installed on your computer. See the CNS Image installation page for more information.

  3. Restart Your Computer

    Sometimes it is necessary to restart before .NET and the Redistributable Package will work properly.
  4. Install all Windows updates

    Use Windows update to install all current updates for your computer. If your system is setup to automatically install Windows updates, you may want to manually force it to check for and install current updates to get the plug-in to work immediately.
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