Frequently Asked Questions
Why is the Configuration Dialog disabled in 64-bit FileMaker Pro 14 on OSX?
When running the plug-in under 64-bit FileMaker Pro (FMP) 14 on OSX, the configuration dialog is not available. The plug-in is still functional, but you will not be able to use the configuration dialog. A future update will fix this issue. Note, when running the plug-in under 32-bit FMP 14 on OSX or under FMP 14 on Windows, the configuration dialog works as expected.If you absolutely must use the configuration dialog under 64-bit FMP 14 on OSX, you will need to run FMP 14 in 32-bit mode instead of 64-bit. Running the plug-in under FMP 14 in 32-bit mode works like normal and includes the configuration dialog. See the How to change FMP between 32-bit and 64-bit modes section below on how to change the mode FMP 14 is running in.
The following sections describe how to work with the plug-in under 64-bit FMP 14 on OSX without the configuration dialog.
How to Register
Registering the plug-in under 64-bit FMP on OSX can be achieved using the CNSQuery_Register function. You can either make your own script to do this, or you can use this Registration Database to do so.
How to get a Demo Key
To test the plug-in in demo mode, you can either use it with or without a demo key.
- To use the plug-in without a demo key, simply use the plug-in until it times out. At this point, you can restart FMP to get more time to test the plug-in with. Alternatively, in FMP you can go to the FileMaker menu, Preferences, Plug-ins tab, and uncheck the box next to the plug-in and then check it again.
- To use the plug-in with a demo key, you will need to temporarily open FMP in 32-bit mode, obtain a demo key, close FMP, and then open FMP in 64-bit mode. See the How to change FMP between 32-bit and 64-bit modes section below on how to change the mode FMP is running in.
How to change FMP 14 between 32-bit and 64-bit modes
To run FMP 14 as a 32-bit application, close FMP 14, Open a Finder Window and browse to the FileMaker Pro 14 or FileMaker Pro 14 Advanced folder.
Next, find the FileMaker Pro or FileMaker Pro Advanced application file, select it, right-click on it and choose Get Info.
Finally, put a checkmark in the Open in 32-bit mode box, close the Get Info window, and open the FMP14 application.
To change FMP 14 from 32-bit mode to 64-bit mode, follow the above instructions and uncheck the Open in 32-bit mode box.Permalink | Top
Why does the plug-in not show up in FileMaker on Windows?
If you have installed the plug-in and it does not show up in FileMaker Pro or if the plug-in will not enable properly, try the following steps.
Microsoft’s .Net Framework
Make sure you have the proper version of Microsoft’s .Net Framework installed on your computer. See the CNS Query installation page for more information.
Microsoft Visual C++ Redistributable Package
Make sure the proper Microsoft Visual C++ Redistributable Package is installed on your computer. See the CNS Query installation page for more information.
Restart Your ComputerSometimes it is necessary to restart before .NET and the Redistributable Package will work properly.
Install all Windows updatesUse Windows update to install all current updates for your computer. If your system is setup to automatically install Windows updates, you may want to manually force it to check for and install current updates to get the plug-in to work immediately.